• FREQUENTLY ASKED QUESTIONS

    1. Minimum Order?
    One pairs for retail.

    2. How to Pay?
    If your payment is through credit card, it will automatically finished on check out page.
    If your payment is through bank transfer, you can transfer to our account number:
    BCA Bank branch Muntilan
    Rek: 104 390 9090
    a / n: PT. Marel Sukses Pratama
    Please immediately confirm to us by Mobile & Whatsapp:+62812 1167 7884 | Line:marel_socks | BBM:7BB6B1D7 | or Contact Us menu if you've made a payment. We also accept payment by Cash on Delivery if you eager to visit us.

    3. I'm a merchant, wanted to buy groceries, how should i do?
    For wholesale minimum order is 10 dozen. If you buy large quantities please contact us for special discount.

    4. Is price on display product already included shipping charges?
    Prices are not include shipping charges, it's will automatically calculated on Check Out page.
    We give free shipment for some areas as follows :
    Yogyakarta for EVERY SINGLE PAIR!
    DKI Jakarta & Jawa Tengah for 3 pairs,
    Jawa Barat for 4 pairs,
    Jawa Timur for 5 pairs.

    5. Shipping charges and time delivery?
    Shipping charges and time delivery depend on customer's destination city. We entrust JNE expedition services for fast and low cost delivery.
    If you order a large volume of goods, you can choose INDONESIA Postal which their services are not counting volume of goods but their delivery is not too fast.
    Damage to the goods occurring during the shipping process is not our responsibility.

    Purchases / transactions for overseas territories, shipping cost and surcharges (surcharge and customs) are the responsibility of the customer or buyer and will be calculated manually and adjusted to the destination (country), and shipment will use Feedex / DHL / POS Indonesia courier.

    We will inform the final price for payment confirmation. Old provisions and shipping terms are the terms of the logistics party and beyond the responsibility of Marel Socks

    All products will be sent from Yogyakarta - Indonesia.

    6. Could I buy and take my order directly to your office?
    Sure, please feel free to come to our Outlet / Office at:
    Jl. Baru mulungan RT 05 RW 28, Gondang Penen, Sendangadi, Mlati, Sleman, Yogyakarta, Indonesia.

    7. Can I choose color and size?
    Yes, you can choose the color and size as long as there is available in Detail product, but for the Wholesale category there are some products that size and color we intervene to speed up the delivery.

    8. I bought wholesale but if the goods are not sold, is it possible to return it?
    We are sorry, the goods can only be returned if the goods or packaging are in damaged condition.

    9. How to orders?
    Please follow easy simple step as below :
    - click ADD TO CART for your desired socks.
    - click CART to review your selected items and shipping calculation.
    - click CHECK OUT and fill your complete address and payment method.
    - click PLACE ORDER and follow the guide.
    - Payment.
    - Your desired sock is on the way 🙂
    If you're not familiar with this way, you can instantly contact via Mobile & Whatsapp:+62812 1167 7884 | Line:marel_socks | BBM:7BB6B1D7 | or Contact Us menu by typing the items name, number of orders, your identity, and complete address. After we received your order, maximum 3 x 24 hours we will process your order by send notification related to your purchase detail, including shipping cost and our bank account number. Your order will be shipped after we received your payment confirmation.

    10. How do I know my order has been sent?
    You will receive our notification email after we make sure your package is on the way. You can ask for Airway Bill Number too for tracking.

    11. Could I create my own custom socks?
    Sure, please contact Marel team on www.marelsp.com. It's official website for Marel company who will give you full support for custom design and bulk production.

    If you have any questions, you can ask via Mobile & Whatsapp:+62812 1167 7884 | Line:marel_socks | BBM:7BB6B1D7 | and Contact Us page.

    Best regards,

    Marel Socks© Management

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